Contact Us

Division of responsibility

When the page is live, the editorial team answers for the accuracy of every review, rating and comparison published here, while the casino operators themselves remain solely responsible for their own terms, promotions and payouts. No message sent through this form alters that boundary: the team can clarify how a review was reached or pass on general questions, but it cannot adjudicate disputes with an operator, retrieve your account details or influence a withdrawal decision on your behalf.

Because the team acts as an independent publisher rather than a licensed intermediary, it cannot verify your identity, access your player account or act as your agent in any financial or legal matter. If you need action taken on a deposit, a bonus or a blocked account, the operator’s own support channels are the only route that can help you, and the contact form here is not a substitute for them.

What never belongs in a message

This form is not a secure channel. Messages sent through it travel over ordinary internet connections and are read by people, not by an automated system, so anything you type can be seen in transit and stored afterwards. For that reason, no financial details, passwords, security answers, card numbers, bank accounts or copies of identification documents should ever be sent through it. The same applies to screenshots of your account balance, bonus history or verification documents: once a file is uploaded, you cannot recall it.

If an operator or anyone else ever asks you to send your password, your card details or a scan of your ID through a contact form, treat that as a warning sign. Legitimate support teams already hold your account credentials and will never request them again through an unsecured message. The only information the team needs from you is your name, a valid reply address and a clear description of your enquiry, kept free of any sensitive material.

Where to turn for gambling support

If you are struggling with gambling habits, the contact form is the wrong place to start. The editorial team cannot offer counselling, financial advice or self-exclusion arrangements, and it has no power to block you from any operator’s site. Instead, seek out the independent gambling-support services available in the United Kingdom, which offer confidential advice, practical tools and, where needed, referral to specialist treatment. Many of those services can help you set deposit limits, take a break from gambling or arrange a full self-exclusion across multiple operators.

Those organisations are staffed by trained advisers who understand the pressures involved and will not judge you. Reaching out to them is anonymous if you prefer, and it costs nothing. The team here can only point you in their direction; it cannot provide the support itself.

Language and reply practice

The team reads and replies in English. Messages in other languages may still be read, but a response can only be guaranteed when the enquiry is written in English, so please write to the team in that language to avoid delay. Every message is dealt with in the order it arrives, and the team aims to respond without undue delay, though turnaround time depends on the volume of correspondence at any given moment.

You will not be asked to pay for a reply, and the team will never request payment, donation or account access in return for answering your question. If you receive such a request claiming to come from this website, do not respond to it and do not send any money or information.